tag:blogger.com,1999:blog-4892485843869611332.post8446767083758217020..comments2023-05-10T04:33:55.294-05:00Comments on Our Naples adventure in Shorewood, Illinois!: SR... Where are you?!?bridgethttp://www.blogger.com/profile/07159261429235343079noreply@blogger.comBlogger9125tag:blogger.com,1999:blog-4892485843869611332.post-71254765295213590112014-07-05T09:45:14.080-05:002014-07-05T09:45:14.080-05:00How is your SR after all that? Did he change for t...How is your SR after all that? Did he change for the better? bridgethttps://www.blogger.com/profile/07159261429235343079noreply@blogger.comtag:blogger.com,1999:blog-4892485843869611332.post-83900752651591816602014-07-05T09:44:40.597-05:002014-07-05T09:44:40.597-05:00Ours just drops the ball on so many levels. I don&...Ours just drops the ball on so many levels. I don't understand it at all. The thing that kills me is sales relies on referrals, word of mouth, and just excellent customer service! I actually have a friend who is interested in building a home in the same sub we are. I know for a fact I'm going to have her go to the new guy. I don't want her to go through what we are. <br />bridgethttps://www.blogger.com/profile/07159261429235343079noreply@blogger.comtag:blogger.com,1999:blog-4892485843869611332.post-69682965746590688842014-07-05T09:26:28.532-05:002014-07-05T09:26:28.532-05:00Wow! We went through the same thing these past few...Wow! We went through the same thing these past few weeks! After visiting the model / neighborhood for several months, we finally decided to pull the trigger and build with Ryan Homes. We had the contract meeting with our realtor there and our SR gave us the "I'm here for you guys, always available by email" comments. Well, we made an offer on the cost estimate price and he told us we would hear back the following day by noon. Didn't hear back from him for 2 days. And after that, my realtor had a hard time getting him to reply for meeting dates, sending over the scanned copy of documents, etc. The other two SRs we had dealt with from other models were way better, even knowing that we wouldn't be buying in their developments. My realtor ended up contacting the customer service rep to see if we could switch SRs. That prompted a personal phone call to us from the customer service rep and an apology email from our SR. We will see if things get better, but some SRs are WAY better at communicating than others. And, like you said, this is no small purchase! 81Starlethttps://www.blogger.com/profile/13770351653177051228noreply@blogger.comtag:blogger.com,1999:blog-4892485843869611332.post-53523943658755917152014-07-01T18:57:03.426-05:002014-07-01T18:57:03.426-05:00Going to follow your blog right now :)Going to follow your blog right now :)Jameshttps://www.blogger.com/profile/05831166002259688240noreply@blogger.comtag:blogger.com,1999:blog-4892485843869611332.post-993131094689462522014-07-01T18:54:50.689-05:002014-07-01T18:54:50.689-05:00Yup, we're keeping our fingers crossed for a g...Yup, we're keeping our fingers crossed for a good PM. I'm a construction savvy guy and am not one to be BS'ed. I'll be polite as anything, but don't pull the wool over our eyes if there's an issue. We're also going to have our own Inspector come for pre-backfill, pre-drywall and final. We hope to keep issues to a minimum. Jameshttps://www.blogger.com/profile/05831166002259688240noreply@blogger.comtag:blogger.com,1999:blog-4892485843869611332.post-85896823892409273242014-07-01T17:58:57.547-05:002014-07-01T17:58:57.547-05:00Bridget, if you really like this other sales rep, ...Bridget, if you really like this other sales rep, I'd ask if you can work with him. No guarantees and different situation, but we were able to continue using the first sales rep we met with even though she changed communities. <br />We really, really liked our SR. But honestly after the pre-con meeting they seem to be pretty much out of your life. Hope you like your PM... that was where our big issue came in ... and you're stuck with them for months and months. Anonymoushttps://www.blogger.com/profile/17424432495664467669noreply@blogger.comtag:blogger.com,1999:blog-4892485843869611332.post-2866482854032316262014-07-01T17:53:30.137-05:002014-07-01T17:53:30.137-05:00Hi Bridget! I'm so excited to find another ne...Hi Bridget! I'm so excited to find another new Ryan blog! We're building a Rome in SC (aromeofourown.blogspot.com), and it looks like we are on a similar schedule. Fingers crossed for a pre-Christmas close! I also agree with you on SRs, its kind of a strange relationship. I can't get a good read on mine, she has been really responsive and helpful, but I get the feeling she finds me a little annoying, lol! I think I have been asking more than the usual amount of questions. I hope you get some resolution soon! Anonymoushttps://www.blogger.com/profile/09514147961314088850noreply@blogger.comtag:blogger.com,1999:blog-4892485843869611332.post-2489883274937097182014-07-01T10:12:27.627-05:002014-07-01T10:12:27.627-05:00Eboni-
I'm telling you! I can't believe s...Eboni-<br /><br />I'm telling you! I can't believe she said you "tricked" her! Unreal! We are going to the model today to see the other SR and get the question answered... Since ours is on vacation now... <br /><br />How's your build going? bridgethttps://www.blogger.com/profile/07159261429235343079noreply@blogger.comtag:blogger.com,1999:blog-4892485843869611332.post-88596126975891222442014-07-01T09:56:31.773-05:002014-07-01T09:56:31.773-05:00Oh nooo sorry to hear this! I can say that our SR...Oh nooo sorry to hear this! I can say that our SR was super when we first met her...not that she is bad now, but I can surely tell the difference. I personally felt like after we signed the line, the "sales" personality left the building. One day we called her from our land-line to ask a question, and she said "Oh, I didn't recognize the number. You guys are sneaky!" I was thinking....Nooooo...my cell was dead so I used another option. WTHeck! Oh, and yes, there had been times when we called her from our cell and she did not pick up the phone. So again, all the nice, "always here if you need anything" attitude flew away. <br /><br />I hope things turn around for you all! Anonymoushttps://www.blogger.com/profile/02969620483429569794noreply@blogger.com