Why did this b&$@h write my husband an email that from this point on he is the only one to contact her? That it has been a pleasure to work with HIM(oh you don't like me because I call you out on your lies and bullshit) and that any further communication should only come from him.
I seriously lost it.
I forwarded the email to the managers. I called them. I then wrote her a scathing email that this is OUR house and she better be damned well certain that I will call or email. Jim also wrote her a similarly nasty mail, to which she responded. I'm still waiting for my response...
At this point I wouldn't recommend Ryan homes in Shorewood to anyone if Amber is the sales rep. She has made this whole process awful. I can not understand why they choose this person to be the face of their company, and more importantly, why she is allowed to continue this behavior. It's disgusting. I know the only reason she is doing this is because I have voiced my displeasure in being left out of the process. She knows that by sending that email she is throwing in a dig at me.
Sadly, the other SR was transferred to the community that is selling 500-750k houses. Jim and I KNEW they were going to send him there because he is awesome. I wish him the best of luck.
To be continued...
I'm so sorry you all have had to put up with this. This is such a big deal (building a home) and you all are ENTITLED to enjoying it. I really hope things get better. :/
ReplyDeleteMichelle- I have felt excluded from the entire process. She's been nothing but hard to work with. I don't get why they let people like this represent their company.
DeleteI'm hoping that it gets nipped in the bud. From past experience I don't think that will be happening.
Wow, that is terrible. I would have felt the same way about that email. Good grief they should have another SR work with you so your experience is better! I hope everything is better soon.
ReplyDeleteWe just got our lumber delivered so we are in close stages it seems.
Www.happily ever rushed.blogspot.com
Hi! Sadly the other SR who was EXCELLENT was transferred out to another community. I was almost in tears when I found that out.
DeleteI am going to go over to your blog now! Welcome!
That is terrible. You are absolutely right, this is your house. She should be the one not allowed to contact you. Hopefully things get worked out (in your favor) and you can finally start enjoying this process.
ReplyDeleteHi Carrie!
DeleteI actually requested to the President today that she no longer contacts either of us. At this point the professional relationship is not salvageable. I requested to only deal with whoever is going to fill in on her off days.
I can't believe you both are going through such madness. I know me being apologetic doesn't heal the pain, but I am soooo sorry that your experience has come to this. I hope they address this ASAP because it is really unfair. Hang in there sunshine!!!
ReplyDeleteEboni- thank you! You are too sweet. I'm optimistic that she will be handled appropriately.
DeleteSoooooooo frustrating! That's weird that they won't let you work with another SR, they seem to do that a lot here in VA. It sounds like the SR is not a great employee, I can't believe they are still having you work with her. Hopefully after hearing from you about this they will change that. Her behavior is not acceptable!
ReplyDeleteHi LuLu-
DeleteThe one who was working with her was transferred out. At this point the president wants us to just deal with him. I'm guessing it will remain as such until they replace the guy who left.
She is so out of line at this point it's actually sickening.
Oh HELL NO! That is absolutely unacceptable. I actually just felt my blood pressure rise a bit for you. I have no words!
ReplyDeleteI know, Chrissie. Everytime I think about it I get mad all over again.
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