Our SR is dirty.

So... We had the meeting with the division manager. I thought we would be good from here on out since the house is underway. We thought that it would be the PM only and we were pretty much done with her.

Why did this b&$@h write my husband an email that from this point on he is the only one to contact her? That it has been a pleasure to work with HIM(oh you don't like me because I call you out on your lies and bullshit) and that any further communication should only come from him. 

I seriously lost it. 

I forwarded the email to the managers. I called them. I then wrote her a scathing email that this is OUR house and she better be damned well certain that I will call or email. Jim also wrote her a similarly nasty mail, to which she responded. I'm still waiting for my response... 

At this point I wouldn't recommend Ryan homes in Shorewood to anyone if Amber is the sales rep. She has made this whole process awful. I can not understand why they choose this person to be the face of their company, and more importantly, why she is allowed to continue this behavior. It's disgusting. I know the only reason she is doing this is because I have voiced my displeasure in being left out of the process. She knows that by sending that email she is throwing in a dig at me. 

Sadly, the other SR was transferred to the community that is selling 500-750k houses. Jim and I KNEW they were going to send him there because he is awesome. I wish him the best of luck.

To be continued...

Disheartened...

This is totally my post...

So, I've had the pleasure of talking to the division manager in Illinois about all the shortcomings of our SR. While I feel that things MAY start to go smoothly I'm just not feeling this process and the exorbitant lies...

The water softener issue was my first gripes. There is in fact a water softener in the model so I assumed it could be done in our home. I emailed SR to inquire and she never replied. So we stopped into the model and the other SR called the PM and asked him. PM claimed no they don't offer them and no rough in as well. So I let it go. I was contacted by the division manager after the whole pre construction meeting debacle. I brought up the lack of communication with SR. I told him we had to go in to get answers. Now get this...

He calls me back and tells me that a rough in IS in fact offered. That there are 2 homes in the subdivision who have a rough in!!! 

PM not only told the other SR it was not offered, he also told my husband this at the preconstruction meeting!! 

What is with the lies? Seriously? 

Now the garage door opener. So SR tells us that they are included on both doors. At the preconstruction meeting PM tells my husband only one is. I bring this up to the division manager and he looks into it. MORE LIES!! 

Needless to say we are now getting the garage door openers for both doors. 

Someone gave me the advice to get it all in writing. You shouldn't have to go through this when building a home. I feel like a fool because we've been told lies at every step. 

My advice for anyone who comes across this and is considering building with ANY builder... GET IT ALL IN WRITING. Everything. 

I will say I have been pleased with the communication of upper management. They have been very responsive. 

I think it was Laurlew who said it best. You think they would give you a couple can lights or some outlets for your trouble. Yes, Ryan, you should. Can lights, trim packages, or outlets would suffice just fine. Don't lie about it either... 

Have a good weekend all!

Oh, we are breaking ground on Thursday. I should be excited but I don't know if they are lying yet or not...  

Ryan Homes, can you hear me?

So I need to vent. I officially HATE our SR. I'm currently trying to find the VP's phone number, or anyone else who will listen to us. Let's start from the beginning, shall we?

1. She has pressured us from the beginning. I'm talking hard-line used car salesman tactics. Telling us the deal was good "today only" and we would be silly to pass it up. That's annoying. Then when we told her we needed to think about things she basically wrote us off. Never a return call, text, email, or smoke signal. 

2. I've asked her for the past MONTH to change our address. Do you think she has? Nope. Still getting 2-3 week late forwarded mail because she can't take the two minutes out of her busy day to change the address.

3. Had to go back to the office 3 times for a change order that she never did! Then she went on vacation (for the third time in three months) and didn't leave the damn order when she left. Problem with this is she told us she would!!! Oh please SR, forget the order three times because it's so pleasant for me to pack up my 19 month old and bring her to the model! I'm happy to report that the change order finally got signed... THEN SENT TO OUR OLD ADDRESS WHEN WE HAVE BEEN MOVED OUT FOR 2 WEEKS! 

4. Now this one is the icing on a shit donut, friends! She schedules a pre construction meeting with us for Monday. She tells us they are available for these meetings from "10am-3pm". Ok, we will take 1:30. That's great! We were just going to bring our daughter and tag team her. Well, a friend offered to babysit so of course I jumped on that. She has to be to work by 2 though. I think this shouldn't be a problem so I email her back and ask her to switch the time. 

 

Her response,

"Oh no, I can't do that. We never do then that early on Monday, because that's my sales meeting time. So no we have to leave it where it's at." 

Friends, I almost lost it. I attached her original email where she wrote 10-3 and fired back a nasty response about how she told us 10-3. 

She wrote back, "oops, I shouldn't have said that." 

No, you shouldn't have. I am now on twitter, Facebook, google, and all of the interwebz to find a phone number to complain about this broad. I am too done with her incompetence when we are making a huge purchase. 

If you found us through Google and you are thinking of buying a Ryan home in Shorewood, IL PLEASE do yourself a favor and ask for Jeff when you go in. If you see a woman... Run for your life. 

*end rant*