So, I've had the pleasure of talking to the division manager in Illinois about all the shortcomings of our SR. While I feel that things MAY start to go smoothly I'm just not feeling this process and the exorbitant lies...
The water softener issue was my first gripes. There is in fact a water softener in the model so I assumed it could be done in our home. I emailed SR to inquire and she never replied. So we stopped into the model and the other SR called the PM and asked him. PM claimed no they don't offer them and no rough in as well. So I let it go. I was contacted by the division manager after the whole pre construction meeting debacle. I brought up the lack of communication with SR. I told him we had to go in to get answers. Now get this...
He calls me back and tells me that a rough in IS in fact offered. That there are 2 homes in the subdivision who have a rough in!!!
PM not only told the other SR it was not offered, he also told my husband this at the preconstruction meeting!!
What is with the lies? Seriously?
Now the garage door opener. So SR tells us that they are included on both doors. At the preconstruction meeting PM tells my husband only one is. I bring this up to the division manager and he looks into it. MORE LIES!!
Needless to say we are now getting the garage door openers for both doors.
Someone gave me the advice to get it all in writing. You shouldn't have to go through this when building a home. I feel like a fool because we've been told lies at every step.
My advice for anyone who comes across this and is considering building with ANY builder... GET IT ALL IN WRITING. Everything.
I will say I have been pleased with the communication of upper management. They have been very responsive.
I think it was Laurlew who said it best. You think they would give you a couple can lights or some outlets for your trouble. Yes, Ryan, you should. Can lights, trim packages, or outlets would suffice just fine. Don't lie about it either...
Have a good weekend all!
Oh, we are breaking ground on Thursday. I should be excited but I don't know if they are lying yet or not...
