Friday, March 20, 2015

First major service call done

Well we've been in the house 3 months. We had a variety of small issues pop up and put in multiple service tickets. The Service Manager came out to take care of them or evaluate. Here's the rundown and remedies:
-French door deadbolt wasn't keyed right. He replaced it and fixed on the spot. 
-Evaluated siding we weren't pleased with. He related there are a few problems and they'll gladly replace in Spring. 
-Cracked sidewalk. Will replace in Spring.
-One Ethernet doesn't work. I tried contacting the vendor previously and got a run around. The SM got right on the phone with them and told them to fix it and stop the run around. 
-Kitchen cabinet door that had a sloppy touchup on (we didn't put in a ticket). He said no problem, was sloppy, will order new one and replace. It was just a minor ding, so we're very pleased. 
-Some interior door and drywall issues we'll take care of at the 10 month. 
-Driveway spalling. The SM was very upfront and said he can't make that decision, that decision is above him and will be evaluated in Spring. 

Overall very pleased. He was super nice and attentive and did not fight us on anything. The majority of our issues with paint/trim/drywall will be during the 10 month. 

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  1. Great post, this very help. Sounds like you have a good PM on your hands. He seems very honest when it comes to getting the problems fixed.

    1. Page, after 30 days in the house you are handed off to the Service Manager. The PM basically won't even talk to me about the house issues anymore. He simply tells me to put a ticket in. Which is super annoying... When our siding was ripping off he was the coldest you could possibly be to someone. While he built is a good house his people skills are severely lacking. I have a total love/hate relationship with him...

      The Service Manager on the other hand was very nice. He said he would take care of everything and he did(with exception of the driveway because I'm pretty sure we will need to involve our lawyer friend... Lol!)

  2. Good to hear that they are on top of things. Curious if you guys got an inspector before closing?

    1. Owen, we did! You can find the blog post on the blog. We hired one for pre drywall, pre settlement, and will be hiring him again for the 10 month. He was worth every penny. We recommend hiring one to everyone!