Thursday, July 31, 2014

Ryan Homes, can you hear me?

So I need to vent. I officially HATE our SR. I'm currently trying to find the VP's phone number, or anyone else who will listen to us. Let's start from the beginning, shall we?

1. She has pressured us from the beginning. I'm talking hard-line used car salesman tactics. Telling us the deal was good "today only" and we would be silly to pass it up. That's annoying. Then when we told her we needed to think about things she basically wrote us off. Never a return call, text, email, or smoke signal. 

2. I've asked her for the past MONTH to change our address. Do you think she has? Nope. Still getting 2-3 week late forwarded mail because she can't take the two minutes out of her busy day to change the address.

3. Had to go back to the office 3 times for a change order that she never did! Then she went on vacation (for the third time in three months) and didn't leave the damn order when she left. Problem with this is she told us she would!!! Oh please SR, forget the order three times because it's so pleasant for me to pack up my 19 month old and bring her to the model! I'm happy to report that the change order finally got signed... THEN SENT TO OUR OLD ADDRESS WHEN WE HAVE BEEN MOVED OUT FOR 2 WEEKS! 

4. Now this one is the icing on a shit donut, friends! She schedules a pre construction meeting with us for Monday. She tells us they are available for these meetings from "10am-3pm". Ok, we will take 1:30. That's great! We were just going to bring our daughter and tag team her. Well, a friend offered to babysit so of course I jumped on that. She has to be to work by 2 though. I think this shouldn't be a problem so I email her back and ask her to switch the time. 
 
Her response,

"Oh no, I can't do that. We never do then that early on Monday, because that's my sales meeting time. So no we have to leave it where it's at." 

Friends, I almost lost it. I attached her original email where she wrote 10-3 and fired back a nasty response about how she told us 10-3. 

She wrote back, "oops, I shouldn't have said that." 

No, you shouldn't have. I am now on twitter, Facebook, google, and all of the interwebz to find a phone number to complain about this broad. I am too done with her incompetence when we are making a huge purchase. 

If you found us through Google and you are thinking of buying a Ryan home in Shorewood, IL PLEASE do yourself a favor and ask for Jeff when you go in. If you see a woman... Run for your life. 

*end rant* 

9 comments:

  1. Ahh! I would be so mad! Hopefully they break ground on your house soon so you won't have to deal with her anymore! Hopefully your PM is awesome so you can completely forget about her existence during the process!

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    1. I'm hoping like you wouldn't believe. I'm so done with this chick. Best part of all of it? I have three friends that will be going in to see Jeff to possibly buy a new home. Good riddance!

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  2. Bridget,
    That truly sucks! I feel so bad for you. There is hope though, because after your pre-con meeting you will rarely be dealing with her. Just hope your Project manager is a good one.

    Hang in there.

    Frank

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    1. Thanks Frank-

      Meeting is Monday. My husband is just going alone. He can handle that while I stay home with our daughter. The sooner I am done with her the better. It's been awful.

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  3. I also know we won't do ANY of the evaluations until the house is done and we've been moved in for awhile. She certainly won't be getting 10's. Shockingly so far NVR rocks, and I was planning on using an outside lender, but frankly I've been more impressed with NVR than the other.

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  4. Omg I would be losing it! I had a great sales rep and PM...... Until I turned in their evals! And now we are more useless to them than a good ol pile o crap! Good thing- you won't need her pretty soon, hang in there!

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    1. That's basically the saving grace right now. Just knowing that the end is near. I just can't do it!

      I don't care if she builds our house herself with her bare hands, she is NOT getting a good eval. Ever. Nope.

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  5. Ugh - this is so frustrating. Having a good SR and PM seem to be the KEY to having a good experience with Ryan Homes (and a good LO with NVR). I really hope your PM is the bomb.com so you can just be done with this terrible SR!!!

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    1. LuLu,

      It's the truth about having a good SR and PM. I've actually made friends with someone who bought a home in the same subdivision. She claims that the PM was ok... So we shall see...

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