I'm not going to lie. I haven't felt great with our SR from the beginning. As I wrote in the previous posts I feel like she's pretty non responsive at times. Now that we signed the contract I feel like it's even more so.
When we first visited Ryan it was in April. She was on vacation so we had to make an appointment and come back at a later time. So we did just that. When we first met her I was actually pleasantly surprised. She was very friendly and accommodating. The first meeting was good. The first quote we got was for a fully loaded Rome and it was staggering. We had a bit of sticker shock and left pretty flustered. We went home to think about it. She never contacted us to see if there was anything she could do to help us, which I found entirely odd in the world of commission based sales...
We then visited another community where the model home was the Naples. We knew that the Naples was a better fit. We met with that SR and she was AWESOME! She gave us the quote, showed us the lots, and basically answered every question. Sadly, we do not like the school districts out there so we had to pass. Armed with the new quote we contacted the SR from Shorewood so we could work on numbers for the Naples. She got back to us quickly and gave us a quote for Shorewood. We got to discussing it and decided to make an offer. We had read many blogs about Ryan Homes and some of the incentives offered were just amazing. For Shorewood at the time it was a paltry $5,000. With free finished basements and free morning rooms swimming in my head we made a low offer on what she had presented us with. We were then met with a joke of an offer back where they basically removed the $1,500 lot fee. We basically called it used car salesman tactics and told her such. Without insulting anyone the way I wanted to(seriously! $1,500!) we just thanked her for her time.
Before healthcare I was in commission based sales. I knew if I didn't call, email, text, or smoke signal people I wouldn't make any money. Well, this one really dropped the ball. She never did a follow up call or email to see if there was anything she could do. Never got an update on incentives or anything. After we looked at other developments and resales we decided that we really wanted to build. We remodeled our current home to perfection and we knew we couldn't do it again with a toddler. Building is the way to go. So I decided to reach out to the SR. She then called back and said they were offering a free morning room. WONDERFUL, WHEN WERE YOU GOING TO CALL?
We put our house on the market and had an offer in 2 days. We made an appointment with Ryan, wrote up the deal, went to our appointments, and have all the ducks in a row. We are waiting on a build date at this time.
Now the reason for this post... I emailed her on Saturday asking if a water softener was included with the house or if we have to purchase one after the fact. No response. She's now on vacation from the 1st-10th. This is not a small purchase. I'm not asking for instant communication, but no response leading into vacation? Come on. We haven't met the PM yet because we haven't had a pre construction meeting so I can't ask him.
The kicker... There is another sales guy who is now working at the development. We have met him on instances when we stopped in to see the model or get other information. Can I tell you guys that I freaking LOVE HIM. Why couldn't he have been out SR? He's from the west coast and super laid back. He doesn't pressure you at all. I wish we would have been able to change cause I feel our SR and her communication issues are going to be an issue for us.
How were all of your SR's?