Well we thought we were meeting with the VP, but he's actually the President for the region. Overall he was very personable and appeared to genuinely care. He listened to our concerns and at times did appear concerned by what he heard. He asked what he could do to make it right and we gave him some options. I'll just leave that portion vague for now because he said that he'll get back to us in about 2 days and will let us know what the resolution will be. I'll go more into detail then, but figured we'll give him time to "make it right" without putting detail out on the Interwebz just yet. So we did leave with a positive feel and that we do have someone in a high place listening.
We also have poured footers now which is great to see. Glad they got it done because it stormed bad in the afternoon.
We also ordered a second table from the place I talked about yesterday. After seeing the quality and price again, to go anywhere else and get inferior quality seemed foolish. We are doing a 60" round for the dining room. Ours will be very similar to this picture, just no dark rubbed border around the outer edge. The staining will be a consistent brown throughout.